How Integration Works (CMS)
Summary:
Integrating your Club Management System (CMS) with Wellhub is one of the most effective ways to automate processes, reduce manual tasks, and offer a seamless experience for your members. With an active integration, check-ins and bookings can be handled automatically — which means less manual work for your staff and more agility for your clients.
Here’s everything you need to know before requesting your integration.
What is a Club Management System (CMS)?
A CMS -or Club Management System - is a tool used to run your gym or studio operations.
It typically allows you to manage:
Client registration and member data;
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How to request integration
If you already use a CMS that’s compatible with Wellhub, follow these steps to request integration:
What is integration?
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Class schedules and availability;
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Access control (turnstiles, QR codes, PINs) ;
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Payments, plans, and usage history.
If you already use a system like this to manage your space, it may be possible to connect it with Wellhub so that information flows automatically between the two platforms.
Integration is the connection between your CMS and the Wellhub platform. Once it's active, some processes that were previously manual become automatic — such as check-in validation and schedule syncing — depending on the CMS you use and how your unit is configured.
With integration active, you can:
Note: The way check-ins are validated may vary. In some cases, validations happen automatically at your access point. In others, the user may need to be registered or confirmed manually on their first visit. Integration options depend on your CMS and how your space is set up.
- Automate check-in validation directly through your access system (such as a turnstile or terminal).
- Sync your class schedule from your CMS with the Wellhub app, allowing users to book real-time availability.
- Reduce (or eliminate) the need to validate check-ins manually via the Partner Portal.
Why it matters
Integration improves your operations and enhances the user experience. Here are a few key benefits:
Automation reduces the risk of manual mistakes.
Your team saves time and can focus on client service.
Check-ins are validated correctly, ensuring you get paid on time.
Members check in quickly and confidently.
Partners with active integration see up to 40% more validated check-ins.
Important: On a user’s first visit, your CMS may require you to register their information. After that, future check-ins will be validated automatically, depending on your setup.
- Log in to the Partner Portal.
- In the side menu, click Integrations.
- Select your location and your CMS.
- Click Request Integration and our team will follow up with the next steps.
Questions?
Not sure if your system is compatible or want more information about the process?
Check the full list of compatible CMS and integration guides.
For any integration-related questions, use the Help Center - our official support channel.
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