Types of Integration
Summary:
Integrating your Club Management System (CMS) with Wellhub helps automate processes like check-in validation and class schedule syncing. It improves the user experience, reduces manual work for your team, and makes your operations more efficient.
There are different ways integration can work — and in this article, we explain the main types available and how each one fits your space.
How to request integration
If you already use a CMS that’s compatible with Wellhub, follow these steps to request integration:
- Log in to the Partner Portal.
- In the side menu, click Integrations.
- Select your location and your CMS.
- Click Request Integration and our team will follow up with the next steps.
Questions?
Not sure if your system is compatible or want more information about the process?
Check the full list of compatible CMS and integration guides.
For any integration-related questions, use the Help Center - our official support channel.
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What types of integration are available?
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CMS Integration (via API)
With this option, your CMS is directly connected to Wellhub via API. It enables full automation — from booking to check-in — across both systems.
How it works:
- Your class schedule is synced between your CMS and the Wellhub app;
- The user checks in through the app and is recognized by your system;
- The CMS validates the entry (via turnstile, QR code, PIN, etc.);
- Everything happens in real time, without manual steps.
Best for: - Locations with access control systems;
- Partners with higher traffic;
- Gyms and studios that want a fully automated experience.
Manual Integration (via Partner Portal)
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This is the most basic setup, ideal for partners who don’t use a CMS or prefer to handle things manually.
How it works:
- The user checks in using the Wellhub app;
- You log in to the Partner Portal and manually validate the check-in;
- Once validated, the check-in is confirmed and sent for payment.
Best for: - Locations without a CMS;
- Studios or gyms with a lower volume of users.
Below are the two most common ways partners operate with Wellhub. Each has specific characteristics, and both are valid. The ideal setup depends on your facility’s structure and tools.
What is a “Complete Validation”?
At Wellhub, a complete validation (also called a full handshake) happens when:
- The user checks in via the Wellhub app;
- The partner confirms the user’s presence (via Portal or CMS);
- The Wellhub system validates all plan rules.
This process ensures payment accuracy and a more reliable experience for users. While CMS integration offers the most complete automation, the other options are also effective when properly executed.
📌 Learn more: How integration works
Which type of integration is right for me?
Ask yourself:
- Do you already use a CMS?
- Do you have a check-in system or access control (QR code, PIN, turnstile)?
- Do you want bookings and check-ins to be fully automated?
If you answered “yes” to one or more questions, CMS integration may be the best fit. But if you don’t use a CMS or your CMS is not integrated with Wellhub, manual validation can still support an efficient operation.
